PH Pinas Privacy Policy —
How We Handle Your Personal Data

1 Introduction

This Privacy Policy explains how PH Pinas ("we," "us," or "our") collects, uses, stores, and protects personal information when you register for and use the PH Pinas platform at phpinas.xyz. This policy applies to all services offered by PH Pinas, including sports betting, the online casino, Tongits, roulette, live dealer games, promotions, and customer support.

PH Pinas is committed to respecting the privacy of every player. We understand that handing over personal details to an online platform requires trust, and we take that seriously. This policy is written in plain language so you know exactly what you're agreeing to — no hidden clauses, no vague catch-alls.

By creating a PH Pinas account and using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, you should not use PH Pinas.

2 Who We Are

PH Pinas is an online betting and casino platform serving Philippine players, operating under a valid PAGCOR licence. For the purposes of data privacy law, PH Pinas is the Personal Information Controller responsible for your data. Our Data Protection Officer (DPO) can be reached at support@phpinas.xyz with "Privacy Inquiry" in the subject line.

Our platform is exclusively intended for players located in the Philippines and operates in full compliance with both PAGCOR gaming regulations and the Data Privacy Act of 2012. All data processing by PH Pinas is conducted within a PAGCOR-regulated environment.

3 Personal Data We Collect

PH Pinas collects only the data we genuinely need to provide our services, verify your identity, comply with legal obligations, and improve your experience on the platform. Here is a breakdown of the categories of data we process:

4 How We Collect Your Data

PH Pinas collects your data through the following means:

• Direct submission — information you provide when registering, completing KYC, making deposits, requesting withdrawals, contacting support, or participating in promotions
• Automated collection — technical data collected automatically when you browse or use the PH Pinas platform (see cookies section below)
• Payment processors — transaction confirmation data from GCash, Maya, and Philippine banks when you deposit or withdraw
• Identity verification providers — results of document verification checks conducted as part of KYC compliance
• PAGCOR or regulatory referrals — in cases where we are legally required to verify information through regulatory channels

5 Why We Use Your Personal Data

PH Pinas processes your personal data only where we have a lawful basis to do so. Our purposes and legal bases are set out below:

5.1 To Operate Your Account and Provide Services

We need your identity and contact data to create and manage your PH Pinas account, process deposits and withdrawals, settle bets, and let you access casino games. Without this data, we cannot provide the service. The legal basis for this processing is contractual necessity.

5.2 Regulatory and Legal Compliance

PAGCOR regulations require PH Pinas to verify the identity of every player, maintain records of all gambling activity, and conduct anti-money laundering checks. We are legally required to process your identity documents and financial transaction history for these purposes. The legal basis is legal obligation.

5.3 Fraud Prevention and Security

Technical data such as your IP address, device fingerprint, and login history is used to detect and prevent unauthorised account access, duplicate accounts, and fraudulent activity. The legal basis is legitimate interest, specifically protecting PH Pinas players and the integrity of the platform.

5.4 Responsible Gaming

Your betting and gaming data — including deposit frequency, session duration, and win/loss patterns — is monitored to identify signs of problem gambling and to action responsible gaming interventions such as limit enforcement and self-exclusion. The legal basis is legal obligation (PAGCOR responsible gaming requirements) and legitimate interest in player welfare.

5.5 Marketing Communications

If you have opted in to marketing communications, PH Pinas may send you information about promotions, bonus offers, new games, and sports betting news via email or SMS. You can opt out at any time by updating your notification preferences inside your PH Pinas account or by contacting support. The legal basis for marketing is consent.

5.6 Platform Improvement

Aggregated and anonymised usage data helps us understand how players navigate PH Pinas, which features are most used, and where we can improve the experience. This data does not identify individuals and is used for internal product development purposes only.

6 Who We Share Your Data With

PH Pinas does not sell your personal data to any third party. We share data only where it is necessary to deliver our services or where required by law. The categories of recipients are:

• Payment processors — GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and Visa/Mastercard network processors require transaction data to process deposits and withdrawals
• Identity verification providers — third-party KYC services that verify your government-issued ID against Philippine government databases
• Game technology providers — casino game studios and live dealer platform providers that host games on PH Pinas receive anonymised session data to operate games and ensure fair play
• IT and hosting partners — cloud infrastructure providers who store PH Pinas data in secure, encrypted environments and are bound by strict data processing agreements
• PAGCOR and regulatory authorities — PH Pinas is required to provide gambling activity records to PAGCOR on request
• Law enforcement — where legally compelled by Philippine law to disclose data in connection with an investigation, court order, or legal proceeding

7 How Long We Keep Your Data

PH Pinas retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The general retention guidelines are:

• Active account data — retained for the full duration your PH Pinas account is open
• KYC and identity documents — retained for a minimum of five years after account closure, as required for anti-money laundering compliance
• Betting and transaction records — retained for a minimum of five years for PAGCOR regulatory and audit purposes
• Support communications — retained for three years to support dispute resolution and service quality review
• Marketing preferences and opt-in records — retained until you opt out, plus one year afterward as proof of consent management
• Technical and security logs — typically retained for 12 months and then purged unless required for an active investigation

After the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to any individual player.

8 Security Measures

PH Pinas implements a range of technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction:

• SSL/TLS encryption on all data transmitted between your device and PH Pinas servers
• Encrypted storage for sensitive fields including passwords, payment references, and ID document files
• Two-factor authentication (2FA) via SMS OTP for login and withdrawal confirmation
• Access controls limiting internal staff access to personal data on a strict need-to-know basis
• Regular security audits and penetration testing of the PH Pinas platform infrastructure
• Anomaly detection systems that flag unusual login patterns or transaction behaviour for human review
• Incident response procedures in place for data breach scenarios, aligned with NPC notification requirements

While we take every reasonable precaution, no online platform can guarantee absolute security. You are also responsible for keeping your PH Pinas login credentials confidential and reporting any suspected compromise to our support team immediately.

9 Cookies & Tracking Technologies

PH Pinas uses cookies and similar tracking technologies on the platform. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies help PH Pinas remember your preferences, maintain your login session, and understand how the platform is used.

9.1 Types of Cookies We Use

• Strictly necessary cookies — required for the platform to function. These include your login session token and security cookies. You cannot opt out of these without being unable to use PH Pinas.
• Functional cookies — remember your preferences such as language settings and odds format across sessions.
• Analytics cookies — collect anonymised data about how players navigate the platform, which pages are visited most, and where users encounter friction. This helps us improve PH Pinas.
• Security cookies — detect and mitigate fraud, bot activity, and account takeover attempts.

9.2 Managing Cookies

Most modern browsers allow you to block or delete cookies through your browser settings. If you disable strictly necessary cookies, some parts of PH Pinas may not function correctly. For analytics and functional cookies, you can manage your preferences in your browser or contact our support team to review your data processing preferences.

10 Your Rights Under Philippine Data Privacy Law

As a data subject under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by PH Pinas. To exercise any of these rights, contact us at support@phpinas.xyz with "Data Privacy Request" in the subject line. We will respond within 15 business days.

11 Minors and Age Restrictions

PH Pinas is strictly prohibited from processing the personal data of individuals under 21 years of age. We do not knowingly collect data from minors. All registrations require a government-issued ID confirming the player is 21 or older. If we discover that personal data has been collected from a minor, we will delete it immediately and close the associated account.

If you are a parent or guardian and believe your child has created a PH Pinas account, please contact us immediately at support@phpinas.xyz. We will investigate and act without delay.

12 International Data Transfers

PH Pinas processes and stores data primarily within the Philippines. Where data is processed or hosted by third-party service providers outside the Philippines — for example, cloud infrastructure providers with data centres in other countries — PH Pinas ensures that adequate safeguards are in place, consistent with NPC guidelines on cross-border data transfers.

Such safeguards include binding contractual clauses that require overseas processors to handle your data to the same standard as required by Philippine law. PH Pinas does not transfer data to jurisdictions that do not provide an adequate level of protection without explicit contractual safeguards.

13 Changes to This Privacy Policy

PH Pinas may update this Privacy Policy from time to time to reflect changes in how we process personal data, updates to Philippine data privacy regulations, or changes to our services. When we make material changes — such as changes to what data we collect, new sharing arrangements, or changes to your rights — we will notify registered PH Pinas account holders by email with reasonable advance notice.

The updated policy will always be available at this page with the revised effective date shown at the top. Continued use of PH Pinas after the effective date of any update constitutes your acceptance of the revised policy. If you do not accept the changes, you should close your account by contacting our support team.

14 Contact Our Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data PH Pinas holds about you, please contact our Data Protection Officer:

• Email: support@phpinas.xyz (subject line: "Privacy Inquiry" or "Data Privacy Request")
• Live Chat: Available inside your PH Pinas account, 7 days a week
• Response Time: We aim to respond to all data privacy requests within 15 business days
• Escalation: If you are not satisfied with our response, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines

For general account queries not related to data privacy, please visit our FAQ page or use the live chat within your PH Pinas account. For responsible gaming concerns, visit the Responsible Gaming page.